This position requires both domestic and international travel (15-20%) throughout the year, so a valid passport is required. The ideal candidate would be located in the San Francisco Bay Area. Any event experience in a Registration Department or third-party meeting and incentive company is preferred but not required.

Employment Type: Full-time

Job Responsibilities (include but not limited to):

• The ability to multi-task multiple programs and clients, and pivot at any given day, at any given moment

• The ability to understand a project from start to finish and contribute to the overall success of each program

• The ability to work on a project both individually and collaborate as a team

• The ability to communicate to program attendees, suppliers, and colleagues in a clear, precise, and detailed manner

• Follow-up and acknowledgment of tasks, deadlines, and due dates

• Assist in program detailing

• Ability to create correspondence such as emails, texts, reporting, and various other types of client communication

• Field questions from attendees and executives to update their registration profile from the beginning of registration to the program's conclusion

• Monitor all program registrations, multiple email inboxes and guest requests

• Identify travel parameters, perform QC (quality check) processes on arranged air travel, and serve as a liaison between the air team, the client, and MFactor

• Manage all aspects of the hotel room block management including but not limited to attrition, pre/post extensions, budgeting, and accommodations

• Assist with planning offsite events, creating and sending clear communications, collateral, ordering and receiving

• Work closely with MFactor team, clients and vendors

• Coordinate program collateral, special touches, and custom details

• Follow, manage, and contribute to the registration process and timelines

• Ability to keep detailed notes during internal and client meetings for later reference

• The ability for growth, and willingness to learn

• Partnership with all program elements as you will touch every program

• Future growth opportunities within MFactor

• Be a contributor, not an observer

What will make you great in this role:

• You are a creative thinker, you love to do things just a little bit differently

• You like to work with people and have a good time doing it

• You know your way around a spreadsheet (Excel & Google Sheets)

• You are detail-oriented, nothing gets by you!

• Have a love for travel and creating experiences for people that last a lifetime

• Positive, energetic, professional attitude

• Quality team player

• Cvent experience and/or certification in Cvent products

• Windows Operating System, Microsoft Office Suite (especially Excel), and Google Suite

• Moderate travel to domestic and international locations

• The passion to become an expert in your field but to have the ability to continue learning and adjusting

• Organization! Managing multiple priorities at once, multi-tasking, pivoting and adapting to change. You have exceptional problem-solving and troubleshooting skills while maintaining a calm collected composure under pressure

• Providing superior customer service with on-time delivery

• Bachelor’s degree preferred, not required’s degree in Accounting or Finance (preferred).

Why Join Us?

At MFactor Meetings, you’ll be part of a passionate team that values creativity, collaboration, and exceptional service. We believe in investing in our people and creating a work environment where you can thrive both personally and professionally.

Equal Employment Opportunity:

MFactor Meetings is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, ensuring a diverse and inclusive workplace for all.

Please send your resume to: kim.kondo@mfactormeetings.com